Frequently Asked Questions

1. About Eñe

1.1 How does Eñe online work?

Eñe online allows students to study languages online. Use Eñe online is very easy; you only have to follow the steps:

  • Teachers fill their profile with information about their background, experience, resume, pricing, availability and contact information.
  • Students can find a teacher on the teachers’ list, choosing the one that fix better in their needs.
  • Once registered, students can check the teacher’s calendar and choose a day and an hour for their lesson. They can also add some extra information.
  • For schedule a lesson, the student has to buy credits. Credits are blocked when a class proposal is sent.
  • Teachers receive the class proposal and accept or reject it. They can also add information.
  • When the request is accepted, the class proposal is officially scheduled and saved in both the teachers’ and student's calendars, and they will receive the contact information.
  • At the scheduled class, teacher and student have the lesson.
  • After the class, the credits will be transfered from the student to the teacher.
  • After the lesson, the student can rate the teacher.

1.2. Why do I need to register?

To use Eñe online and keep your data save, you need to accept the Terms of Service and introduce the following data:

  • Name
  • Time zone
  • Email address
  • Password

It only takes a few moments to register, and registration will give you access to all the services of Eñe online .  Start teaching and learning languages now!

1.3. What can I do if I forgot my password?

If you forgot your password, you only have to click on the recover link on the sign in page. You’ll receive an email with further instructions to obtain a new password.

1.4. How are the classes?

The possibilities of the classes are limitless. Both the teacher and the student agree on the subjects and then can use all the Internet tools to have a good lesson (Skype, MS Messenger, Hangout, etc.).

1.5.Why should I use Eñe online?

Eñe online will help make studying or teaching online easy, and with lot of advantages:

  • Schedules: Using Eñe online you’ll always have your calendar updated. We’ll remind you the upcoming lessons by email, and you can also check the calendar to see all future and past lessons. In addition, Eñe online calculates the schedules between different time zones, so you can work with anyone in the world.
  • Quality: Rates and rankings, and also the information of their background, will help you to find the best teacher for you.
  • Classes information: All information about the future and past lessons will be in your profile, organized for fast and easy access.
  • Payment: You don’t need to worry about your payment information. Eñe online will send to the student the instructions to pay the teacher only once the class is scheduled.

1.6. Do I need to install any special software?

For the classes, you can use the best tool for you (Skype, MS Messenger, Hangout…). When you access to a teacher profile, you’ll see which one is using. There is no need to install any additional software to use Eñe online.

2. I want to learn languages online

2.1. How do I start learning?

Start learning languages online in Eñe online is very easy; you only have to follow these steps:

  • Create a FREE account on Eñe online
  • Find a teacher: You can do this by searching on the teachers list.
  • Create a class proposal: Check the availability of your chosen teacher and select a day and an hour. The teacher will confirm or reject your request and you will receive an email with the confirmation of the lesson, the contact information and payment instructions.
  • Have the class: Just connect with the teacher on the scheduled day and hour.

2.2. How can I find a teacher?

You only need to look on the teachers list. Basic information is available on the list, and you can have more information by accessing to the teacher’s profile (you have to be logged in to see the teacher’s profile).

2.3. How do I contact the teacher?

On the teacher profile you’ll find all the contact methods that you can use to contact the teacher. When the class proposal is confirmed, you’ll receive an email with the contact information that you need for the class.

2.4. How do I create a class proposal?

To create a class proposal you have to follow these simple steps:

  • Choose a teacher and access to the profile page.
  • Check her or his calendar to see when is available: Choose a day and you’ll see the free hours of the teacher. Pick up one and the class proposal pop-up will appear.
  • Introduce the details and send request.
  • You can make changes in the class just by clicking it from your profile.
  • When the teacher accepts the proposal, the class will be scheduled and you’ll receive an email with the contact and payment information.

2.5. Where can I see my scheduled lessons?

You can see all the details of your class proposals in your profile. Just click in the lesson you’re interested in and all the information will appear in a pop-up. You can modify the details and an email will be send to the teacher.

2.6. How do I pay for a lesson?

You can buy credits using your PayPay account. When you reserve a class, the amount of credits that it will cost will be blocked. Once the class finishes, the credits will be transferred to the teacher.

You can cancel the class without any cost until 24h before the class. The blocked credits will be converted to available credits. If you cancel the class during the last 24h the credits will not be unblocked and the transfer to the teacher will be done.

If the teacher cancels the class the credits will be unblocked and returned to you.

2.7. Do I have to pay for use Eñe online?

No, Eñe online it’s for free.

2.8. What’s the teacher’s rate for?

After your class, you can vote the teacher using the stars next to the teacher’s photo on his/her profile.

This score is used to evaluate the teacher’s reputation in Eñe online. It will help you and other students to find a teacher that fixes your needs.

2.9 More information

For more information, you can download the student's manual (PDF).