Frequently Asked Questions
1. About Eñe
1.1 How does Eñe online work?
Eñe online allows students to study languages online. Use Eñe online is very easy; you only have to follow the steps:
1.2. Why do I need to register?
To use Eñe online and keep your data save, you need to accept the Terms of Service and introduce the following data:
It only takes a few moments to register, and registration will give you access to all the services of Eñe online . Start teaching and learning languages now!
1.3. What can I do if I forgot my password?
If you forgot your password, you only have to click on the recover link on the sign in page. You’ll receive an email with further instructions to obtain a new password.
1.4. How are the classes?
The possibilities of the classes are limitless. Both the teacher and the student agree on the subjects and then can use all the Internet tools to have a good lesson (Skype, MS Messenger, Hangout, etc.).
1.5.Why should I use Eñe online?
Eñe online will help make studying or teaching online easy, and with lot of advantages:
1.6. Do I need to install any special software?
For the classes, you can use the best tool for you (Skype, MS Messenger, Hangout…). When you access to a teacher profile, you’ll see which one is using. There is no need to install any additional software to use Eñe online.
2. I want to learn languages online
2.1. How do I start learning?
Start learning languages online in Eñe online is very easy; you only have to follow these steps:
2.2. How can I find a teacher?
You only need to look on the teachers list. Basic information is available on the list, and you can have more information by accessing to the teacher’s profile (you have to be logged in to see the teacher’s profile).
2.3. How do I contact the teacher?
On the teacher profile you’ll find all the contact methods that you can use to contact the teacher. When the class proposal is confirmed, you’ll receive an email with the contact information that you need for the class.
2.4. How do I create a class proposal?
To create a class proposal you have to follow these simple steps:
2.5. Where can I see my scheduled lessons?
You can see all the details of your class proposals in your profile. Just click in the lesson you’re interested in and all the information will appear in a pop-up. You can modify the details and an email will be send to the teacher.
2.6. How do I pay for a lesson?
You can buy credits using your PayPay account. When you reserve a class, the amount of credits that it will cost will be blocked. Once the class finishes, the credits will be transferred to the teacher.
You can cancel the class without any cost until 24h before the class. The blocked credits will be converted to available credits. If you cancel the class during the last 24h the credits will not be unblocked and the transfer to the teacher will be done.
If the teacher cancels the class the credits will be unblocked and returned to you.
2.7. Do I have to pay for use Eñe online?
No, Eñe online it’s for free.
2.8. What’s the teacher’s rate for?
After your class, you can vote the teacher using the stars next to the teacher’s photo on his/her profile.
This score is used to evaluate the teacher’s reputation in Eñe online. It will help you and other students to find a teacher that fixes your needs.
2.9 More information
For more information, you can download the student's manual (PDF).